Better Place Wellness — Effective Date: January 21, 2026
Better Place Wellness Company (“Better Place Wellness,” “we,” “our,” or “us”) provides software tools designed to support mental wellness and improve communication and insight between patients and licensed clinicians. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, clinician portal, and mobile applications (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to:
Certain health information processed through the platform may also be governed by agreements between Better Place Wellness and participating clinicians or healthcare organizations.
We collect several types of information depending on how the Services are used.
When clinicians or authorized users create accounts, we may collect:
Patients using the mobile application may provide information including:
This information may be visible to the patient’s clinician through the clinician portal.
The Services may automatically generate insights based on interactions with the application. Depending on configuration, this may include:
Some features may allow patients to enable passive monitoring features designed to detect sentiment patterns or emotional distress signals.
We may automatically collect technical information including:
This information helps us maintain the reliability and security of the Services.
We use information collected through the Services for purposes including:
Certain features of the Services use automated systems and artificial intelligence technologies to analyze patterns in user-provided information or application interactions.
These technologies may be used to:
These systems are designed to assist users and clinicians but do not replace professional medical judgment.
Better Place Wellness provides technology tools that may be used by clinicians to support patient care.
Clinicians remain responsible for their own clinical decisions and communications with patients.
Patients remain responsible for any action they choose to take, or not to take, while engaging with the Services.
Better Place Wellness does not provide medical treatment or therapy services directly.
Information shared by patients through the platform may be accessible to their participating clinician but is not monitored in real time by Better Place Wellness staff.
The Services may provide prompts or resources if user activity suggests potential emotional distress.
However:
Users experiencing a mental health crisis should contact emergency services or appropriate crisis resources such as 988 in the United States.
We do not sell personal information.
We may share information in limited circumstances including:
All service providers are contractually obligated to maintain appropriate confidentiality and security protections.
Better Place Wellness uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include:
No system can be guaranteed to be completely secure, but we continuously work to protect the confidentiality and integrity of information processed through the platform.
We retain personal information only as long as necessary to provide the Services and fulfill legal or contractual obligations.
Retention periods may vary depending on:
Depending on your location, you may have rights regarding your personal information, including:
Requests can be submitted by contacting us at the email address below.
The Services are not intended for children under the age of 13 unless used under the supervision of a licensed clinician and in compliance with applicable law.
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice through the Services or website where appropriate.
Better Place Wellness PBC